FAQs About Space ✦ Coffret

Shin-Okubo – Chouchou

• 3 min from JR Yamanote Line “Shin-Okubo” Station
• 5 min from JR Chuo-Sobu Line “Okubo” Station
• 7 min from Fukutoshin Line & Oedo Line “Higashi-Shinjuku” Station
• 9 min from Seibu Shinjuku Line “Seibu-Shinjuku” Station

Shinjuku Gyoen – Salontier

• 5 min from Marunouchi Line “Shinjuku-Gyoenmae” Station
• 6 min from Marunouchi Line “Yotsuya-Sanchome” Station
• 10 min from Toei Shinjuku Line “Akebonobashi” Station
• 11 min from JR Chuo Line “Sendagaya” Station
• 11 min from Oedo Line “Kokuritsu-Kyogijo” Station

Minami-Urawa – Mimoza

• 1 min from JR Keihin-Tohoku Line “Minami-Urawa” Station
• 1 min from JR Musashino Line “Minami-Urawa” Station

We do not have dedicated parking or bicycle parking available.
If you are coming by car or bicycle, please use nearby coin-operated parking lots or public bicycle parking areas.

The minimum reservation time is 1 hour, and bookings can be made in 15-minute increments at a rate of ¥250 per 15 minutes (excluding tax).

Please note that setup and cleanup time is not included, and other guests may have bookings immediately before or after your reserved time.
We recommend booking with sufficient time to allow for preparation and cleanup.

We have summarized the general facilities here.

After your session, please return all furniture and equipment to their original positions and take all trash with you.
Make sure the room is left in the same condition as when you arrived.

Also, please turn off all appliances you used, such as lights, air conditioner, and towel warmer.
※ At the Shin-Okubo location, if you used the water heater, please make sure to turn it off as well.

Trash bins are not provided.
Please take all trash with you when you leave.

No, early entry is not allowed.
Please enter the room only after your reserved time, as entering earlier may disturb the previous guest

Extension is possible if there is availability after your reserved time.
Please make a new reservation just as you would for a regular booking.

Pets are only allowed at our Minami-Urawa location (Mimoza).
However, we kindly ask for your cooperation with the following:

• Clean up after your pet
• Remove any pet hair before leaving
• Take preventive measures against scratching (e.g., use of protective mats)

If you plan to use the space regularly, feel free to consult with us about setting up pet-friendly items such as litter boxes.

You may bring light snacks and drinks.
However, please refrain from bringing strong-smelling foods or alcoholic beverages.

After use, kindly take all trash with you and help ensure that no odors remain in the space.

Reservations are accepted via our website or LINE booking account.
Please check availability before submitting your request.
If you’re unsure which option to choose, please submit a reservation request from the page of the space you’d like to use.

Payment is by advance payment only.
If you have any questions regarding payment, please feel free to contact us.

If you paid by credit card, the credit card statement can be used as an official record for tax purposes. Therefore, we do not issue separate receipts in general.

Our official invoice registration number is provided below:

Registration Number: T5010002026434
Registered Name: Kanade Estate Co., Ltd.

Yes. Our cancellation policy is explained on the following page.
Please make sure to read it before making a reservation:
👉 canceration polisy

If you book through LINE, selecting the “当日予約” =same day menu allows you to use the space at a special discounted rate.

However, please note that if you use the “当日予約” =same day menu for any date other than today, your booking may be canceled or you may be charged the price difference.

Yes, security cameras are installed near the entrance and inside the closet area.
They may be reviewed in the event of any issues or incidents.

Yes, towel rental is available for an additional fee.

Please rent or purchase from the appropriate link below.
If you’re unable to complete the purchase through the shop, please let us know.
We will bill you later if necessary.

• [Click here for towel rental/purchase – Chouchou (Shin-Okubo)]
• [Click here for towel rental/purchase – Salontier (Shinjuku Gyoen)]
• [Click here for towel rental/purchase – Mimoza (Minami-Urawa)]

Yes, blankets are available in the room and can be used free of charge.
However, please note that these are not washed after every use.
If you prefer a freshly laundered blanket, please request a rental blanket in advance.

Yes. If the room is available, you can make a reservation up to 3 minutes before your desired time via LINE or our website.

Please note that if you book through a request form, there may be a delay before you receive a confirmation.

We do not have a strict limit on the number of people using the space.
However, please note that the number of slippers and chairs is limited.
We kindly ask that you use the space within a comfortable and reasonable capacity.

Entry is via an electronic door lock at the entrance.
You can unlock the door by entering the PIN code provided.

The code changes periodically, so please check the confirmation email or the “Today’s Door Code” section in the LINE menu on the day of your reservation.

There is a keypad on the entrance door.

• At the Shin-Okubo location, simply enter the PIN code to unlock the door.
• At other locations, enter the PIN code and press the ✅ button in the lower right corner to unlock.

🔒 Please be careful not to forget to lock the door when you leave.

• To lock the door at Shin-Okubo, press the RemoteLock button at the top.
• At other locations, press the lock icon button in the lower left corner to secure the door.

Yes. Please follow the rules below to ensure a comfortable experience for everyone:

• Return all items (such as curtains and furniture) to their original positions.
• Clean the room and take all trash with you.
• Turn off all lights and the air conditioner before leaving.
• Be sure to lock the door when you exit.
• If you use the shower, please leave the bathroom ventilation fan on when you leave.

If you notice that the previous guest did not properly restore the room to its original condition, we would appreciate it if you could report it to us.

For more details, please refer to our Terms of Use.

At the Shin-Okubo location, press the RemoteLock button at the top of the keypad to lock the door.
At other locations, press the lock icon button in the bottom left corner.

If any damage occurs, if the lights or appliances are left on, rental items are used without permission, or items are taken from the space, we may charge you the actual cost of the loss or repair.

If a failure to restore the room to its original condition causes complaints from the next guest and results in additional cleaning or compensation, you may also be billed for the costs incurred.

Please also be mindful not to leave trash behind or cause lingering odors in the room.

If we receive repeated complaints about a particular guest, we may cancel future reservations at our discretion.

If you notice any issues when you enter the room (e.g., damage, leftover items), please report them immediately so you are not held responsible.

Payment is accepted by advance payment only at the time of reservation.
We use a third-party payment processing system, so your credit card information is not stored by our salon. You can make your payment with peace of mind.

Please note that any refunds for cancellations are also handled by the payment provider, and the refund schedule will depend on their processing timeline.

Please refer to our Cancellation Policy for details.

Yes, we offer all-day private booking plan that allows you to use the space for up to 19 consecutive hours.
Please select the appropriate “ALL DAY Plan” from the menu.

Note: The menu differs between weekdays and weekends/holidays, so please be sure to choose the correct option.

Yes, you are welcome to bring your own items, as long as they do not disturb other users and the space can be restored to its original condition after use.

Please note that we offer a wide range of rental items so that you can enjoy the space hands-free without needing to bring much.

Yes, scented treatment items such as aroma oils are allowed.
However, if the scent is too strong or lingers, we may ask you to refrain from using them out of consideration for the next guest.

You may not place any signage in shared/common areas.
However, during your reservation, you are welcome to display your salon name on the entrance door.

Yes, you can reserve a fixed schedule up to 3 months in advance.
If you wish to book further in advance, please contact us directly.

In some cases, reservations may be canceled by the salon if certain conditions apply, such as:

• Booking a weekday plan on weekends or holidays
• Using a same-day discount menu for dates other than the actual day
• Failing to return the space to its original condition
• Receiving frequent complaints from other users
• Excessive cancellations in the past

If possible, we are happy to explain the reason and work with you to improve the situation.
Please feel free to contact us for more details.

We truly value feedback from all of our guests.
Please feel free to share your requests or suggestions with us — we will consider them as much as possible.